Had a non-fault accident?

Make 1st Call your first call.

We handle everything for you, from the moment of your accident to getting you back on the road.

Start your claim Start your claim Our services

A white car with heavy front-end damage after a collision

No winNo fee

Courtesyvehicle

Expertmanagement

Fast & reliableservice

We deal withthe insurer

How we can help

1st Call Accident Management is a non-fault accident management company based in Smethwick, serving Birmingham and the West Midlands. If someone else caused your accident, we arrange vehicle recovery, secure storage, a replacement vehicle (subject to eligibility), an independent engineer’s assessment and repairs, and we deal with the at-fault insurer on the vehicle side. Call 0333 188 6663 at any time, 24 hours a day.

Claims handling

We manage your claim from start to finish and deal with the at-fault insurer.

Replacement vehicle

Like-for-like courtesy vehicle or pre-accident vehicle while we handle your claim.

Recovery service

24/7 recovery to our secure storage facility anywhere in the UK.

Repair management

We instruct and manage repairs with approved body shops.

Expert assessment

Our engineers assess the damage and build a strong claim on your behalf.

How it works

Six steps, and we do most of them. From the moment you ring us to the day your own car comes back, you have one point of contact.

You call us

Tell us what happened. One call, any time of the day or night.

We check the details

Accident circumstances, the other driver’s details, photographs and any witnesses.

We collect your vehicle

Recovery from the roadside, or wherever it has ended up, into secure storage.

You get a replacement

Subject to eligibility and a signed hire agreement, so you are not left stranded.

Engineer and repair

An independent engineer assesses the damage and approved repairers put it right.

We deal with the insurer

We handle the vehicle-side correspondence and keep you updated until it is settled.

One number instead of six

After an accident you can end up repeating yourself to your own insurer, the other side’s insurer, a recovery firm, a garage, an engineer and a hire company. We take that on. You get one point of contact, regular updates, and a replacement vehicle from a fleet we own and maintain ourselves, so we are not waiting on anyone else to get you mobile again.

What our customers say

5.0 out of 5 from our Google reviews.

Absolutely outstanding service from start to finish! They did everything they promised, kept the whole process smooth and stress-free, and secured me a fantastic payout. Professional, reliable, and genuinely delivered on their word. I couldn’t be happier with the outcome and would highly recommend them to anyone looking for an accident management company. Thank you for everything!

Big boyz Only on Google

Got into car crash, no my fault and they sorted everything out, got paid out with no issues…. would highly recommend

Mohamed Husain on Google

Read our reviews on Google

Non-fault accidents, explained

What does non-fault actually mean?

It means somebody else was responsible for the accident. Where liability is clear, the other driver’s insurer is expected to cover the reasonable costs of putting you back where you were: recovery, repairs, and being without your car.

Will it affect my no-claims bonus?

Where a claim is settled against the at-fault driver’s insurer, your own policy and no-claims discount are generally left alone. Every policy is different, so it is always worth checking your own wording or asking your insurer.

Do I have to pay anything?

The replacement vehicle is supplied under a hire agreement and you are the hirer. In a straightforward non-fault claim those charges are recovered from the at-fault driver’s insurer. We go through the agreement with you first so you know exactly where you stand before you sign.

How long can I keep the replacement vehicle?

Normally for as long as you are genuinely without your own, which is usually around a fortnight while repairs are carried out. We keep the hire reasonable and we tell you when it needs to end.

Can I use my own garage?

Yes. It is your vehicle and your choice of repairer. We work with approved repairers we trust, but if you would rather use your own, tell us and we will work with them.

Do you deal with injury claims?

No. We handle the vehicle side only. If you have been injured, please speak to your own insurer or a solicitor of your choosing.

What if the other driver disputes it?

We look at liability before committing to anything, which is why we ask for photographs, details and witnesses early on. If it is not clear-cut we will tell you straight rather than press on regardless.

A West Midlands business, run by the people who answer the phone

1st Call Accident Management Ltd is based at Birch Court in Smethwick, minutes from the M5 and the Birmingham road network. The company is run day to day by its two directors, so when you call you are talking to somebody who can actually make a decision.

We started 1st Call because the aftermath of an accident is the worst possible time to be passed from one department to the next. Our job is to make it one call.

We look after drivers across Birmingham, Sandwell, the Black Country and the wider West Midlands.

Find usUnit 9 Birch Court
Crystal Drive, Smethwick
West Midlands B66 1RB

Call us0333 188 6663
07301 712003 (WhatsApp)

Emailinfo@1stcallam.co.uk

Open24 hours a day, 365 days a year

Start your claim

The fastest way is to ring us.

0333 188 6663

Or call / WhatsApp our mobile: 07301 712003

If your vehicle is still at the scene, or parked somewhere it should not be left, please ring rather than type — we can start arranging recovery while we are still on the call.